Buy and sell with confidence.
For buyers, nothing beats #NewInstrumentDay.
For sellers, every sale should be smooth and dependable.
TradProtect is here for both.
You're protected
7-day protection window
Something wrong with your order? Start by contacting the seller. Most issues resolve quickly. If you need us, reach out within 7 days of delivery. Package never arrived? Contact us within 14 days of your expected delivery date and we'll make it right.
Item not as described?
If what arrives doesn't match the listing description, you're entitled to a full refund including original shipping. Document the issue with photos and contact the seller through Trad Market. If it isn't resolved, we'll step in. The seller covers return shipping.
Change of heart?
We get it. Return the item within 7 days in its original condition and receive a full refund of the item price. Once the seller confirms receipt, your refund is processed. You'll arrange and cover return shipping.
Every transaction is verified
All sellers complete identity verification before receiving any payments. You always know there's a real, accountable person on the other side of your purchase.
How to report an issue
Issues must be reported within 7 days of confirmed delivery. If your order never arrived, contact us within 14 days of your expected delivery date.
Document
Take clear, detailed photos of the item as you received it, including any damage or discrepancies from the listing. You may need these to share with the seller or our support team.
Contact the seller
Reach out to the seller first. In most cases, a quick message is all it takes to sort things out.
Reach out to us
If you haven't heard back from the seller within 2 business days, reach out to our support team. A real person will review your case and help find a resolution.
What's covered
Covered
- Item not as described
- Item arrives damaged
- Item not received
Not covered
- Issues reported after the 7-day window (14 days for non-delivery)
- Purchases made outside of Trad Market
- Items shipped to a freight forwarder or reshipped after delivery
You're covered
Verified buyers
Every buyer on Trad Market is verified through Stripe before their payment goes through. When you get a sale notification, the money is real.
Automatic payouts
Once tracking confirms your shipment, your payout is on its way. Your very first sale waits for delivery confirmation. After that, every sale pays out on shipment.
When it's not the right fit
Not every instrument is the right match. If a buyer returns because it isn't right for them, they cover return shipping and your original shipping charge stays with you.
Trad Market steps in
Disputes are rare, but when they happen, a real person on our team reviews the situation and steps in to help find a resolution. You're not on your own.
Access top carriers worldwide, print a label, and tracking attaches to your order automatically. Add shipment insurance before you drop it off. Loss, theft, and damage covered. Claims managed by Trad Market.